soneeyaufeshionsc.com is owned and operated by Soneeyau Pvt Ltd.
Cancelling an order
You can cancel an order at any time before it is dispatched. Write to contact@soneeyaufeshionsc.com with your order number and we will cancel it and refund the full amount you paid.
Once an order has been dispatched it can no longer be cancelled. If the piece is eligible, you can return it after it arrives.
If we have to cancel your order — for example because a piece is out of stock — we will tell you and refund the full amount.
Returns
You can ask to return a piece within 7 days of delivery if it arrived damaged, is defective, or is not what you ordered.
The piece must be unused and sent back in its original packaging with any tags attached.
To start a return, write to contact@soneeyaufeshionsc.com with your order number and clear photographs of the piece and its packaging. We will reply with how to send it back.
What can’t be returned
Pieces that have been worn or used, or damaged after delivery by wear, water, perfume or cosmetics.
Pieces returned without their original packaging.
Small differences in colour or finish from the pictures on the site. These are normal for imitation jewellery and for photographs viewed on different screens.
Refunds
When we receive a returned piece we check it and tell you whether the refund is approved. Approved refunds are sent to your original payment method within 5 to 7 business days. Your bank or card provider may take a little longer to show it.
Refunds for cancelled orders are sent the same way, within 5 to 7 business days of the cancellation.
When a return is due to our mistake — a damaged, defective or wrong piece — we also refund the delivery charge you paid on the order.
Replacements
If you would rather have the same piece again and it is in stock, we can send a replacement instead of a refund.
Contact
Questions about a cancellation, return or refund can be sent to contact@soneeyaufeshionsc.com or +91 80743 39655. Please have your order number to hand.